Website Privacy Policy - last modified Feb 2021

The policy: This privacy policy is for this website; www.hiperformanceni.com and is served by Digital Health and Well-Being Ltd and governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).

This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhered to. Additionally it will explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you on this website. Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its third parties (if any) interact with you and your computer / device in order to serve it to you. Our contact information is provided on the website if you have any questions.

The DPA (Data Protection Act 1998) and  the GDPR (General Data Protection Regulation 2018) 

GDPR

GDPR legislation provides increased data protection for individuals and is designed to help customers gain a greater level of control over their data, while offering more transparency throughout the data collection and use process. 
Under GDPR your rights are: right to be informed, right of access, right to rectification, right to erasure/to be forgotten, right to restrict processing, right to data portability, right to object and rights in relation to automated decision making and profiling.
Within hiperformanceni.com we address the GDPR rights in a number of ways. Within the Privacy Policy we outline how any data you provide may be stored and used and you accept both the Privacy Policy and the Terms of Service when you use this website. Should you wish to get a copy of any data we hold for you on hiperformanceni.com or to have any of your data corrected then please use 'Contact Us' to request this. Alternatively submit a Subject Access Request to 'hiperformanceni@gmail.com' for a copy of your data and we will respond to your request, potentially supplying the data in electronic form if this helps you with any portability option that you may wish to pursue. Hi Performance NI also undertake to inform you in a timely manner (within 72 hours) of any data security breaches that we are made aware of with regards to your data.
Should you wish to raise any other GDPR rights options with Hi PerformanceNI then again, please use 'Contact Us' from within the website or email 'hiperformanceni@gmail.com'.

What Personal Data do we collect?

We may ask for and collect your Personal Data (either directly through your use of the website or when you communicate with us in any other way) in a number of ways to provide you with the products or services that you request – please see below for more information on how we use your Personal Data. We may also collect information from you automatically when you visit our website – for more information, please see our Use of Cookies section below.

Currently we do not collect information from you directly on hiperformanceni.com although we reserve the right to do so in future as additional services are added to the website. Third party organisations that we use to provide services for hiperformanceni.com may collect information from you and further details of this is provided below.

Should you communicate with us via 'Contact Us' or directed to us via letters, emails, and social media then we may collect information that you provide to us in your communications to assist in our response to your communication.

How do we use your Personal Data?

Your Personal Data may be used for the following purposes:

       - Customer service communications: we use your data to manage our relationship with you as our customer and to improve our services and enhance your experience with us (e.g. to respond to your inquiries when you reach out to us).

    - Administrative or legal purposes: we use your Personal Data to operate our business, including for statistical and marketing analysis, systems testing and to diagnose technical and service problems, maintenance and development of our website, or in order to deal with a dispute or claim.

Retention of your Personal Data

We will not retain your data for longer than is necessary to fulfil the purposes for which it is being processed. To determine the appropriate retention period, we consider the nature of the personal data, the purposes for which we process it, and whether we can achieve those purposes through other means.

We also consider the periods for which we might need to retain personal data in order to meet our legal obligations, or to deal with complaints and queries, and to protect our legal rights in the event of a claim being made.

When we no longer need your personal data, we will securely delete or destroy it.

Data Security

Security of your data within hiperformanceni.com is very important to us and has been taken very seriously from the outset. hiperformanceni.com is hosted on a global content delivery network (CDN), a collection of connected secure servers located around the world.

In addition, all traffic to the hiperformanceni.com servers from your browser uses 'https' (look for the padlock icon in the address bar in your browser) and therefore the transmission of your data uses industry-standard encryption.

Third party privacy policies

We use the Wix platform to provide the web service for hiperformanceni.com. 
The Wix privacy policy can be found here - https://www.wix.com/about/privacy.

We use the Acuity Scheduling service to provide a booking service for the website.

The Acuity privacy policy can be found here - https://www.squarespace.com/privacy.
We use Stripe and PayPal, third party payment processors, to process any payments made through hiperformanceni.com. In connection with the processing of such payments, hiperformanceni.com do not retain any personally identifiable information or any financial information such as credit card numbers. Rather, all such information is provided directly to Stripe and PayPal, whose use of your Personal Data is governed by their privacy policy, which may be viewed at https://stripe.com/us/privacy and https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

Use of Cookies

This website uses cookies to better the users experience while visiting the website. As required by legislation, this website uses a cookie notification system making the user aware of the use of saving of cookies on their computer device.

What are cookies? Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

Website Visitor Tracking

This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Adverts and Sponsored Links

This website does not contain sponsored links and adverts but we retain the right to potentially deploy these in the future. These will typically be served through an advertising partner, to whom may have detailed privacy policies relating directly to the adverts they serve. 

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links.

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications.

We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti virus software or similar applications.

Contact & Communication With us

Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required.
Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in 'The policy' above.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Email Mailing List & Marketing Messages

We do not operate an email mailing list program currently but may do so in the future and it may be used to inform subscribers about products, services and/or news we supply/publish. If we do implement such a service then the following will apply - Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in 'The policy' above. Subscribers can unsubscribe at any time through an automated online service of sent marketing messages. The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.

Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.

External Website Links & Third Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.)

Shortened URL's; URL shortening is a technique used on the web to shorten URL's (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. 

Template v.3.0 November 2017 Edited & customised by: Digital Health and Well-Being Ltd